An Arlo member initially
contacted the advocacy team
with a pharmacy question,
which was quickly resolved.


During that conversation she shared a more serious concern: after switching to the Arlo health plan, her psychiatrist was no longer in-network.

When she began searching for alternatives, most psychiatrists were either out-of-network or
had waiting lists exceeding
eight months. The member required ongoing prescription management critical to her
mental health and could not
afford out-of-network care.

An Arlo advocate immediately stepped in to assist. Instead of directing the member to search through large provider directories, the advocate quickly identified in-network providers with immediate availability through Arlo’s virtual mental health partner.


Within minutes, the member received a curated list of providers who were verified as in-network, offered virtual appointments,
could manage controlled medications, and were vetted
for quality and performance.


The advocate offered to assist with scheduling. After reviewing the options, the member selected a provider and scheduled directly. The issue was resolved in
under 30 minutes.

Prior to contacting Arlo, the member had spent significant time attempting to locate an in-network psychiatrist without success. Instead of navigating directories and waitlists, she was quickly connected with care that met
her needs.

Arlo’s model removes common barriers to mental health access, including same-day or near-term appointment availability, virtual care access from anywhere, verified network status, and quality-vetted providers.

“Thank you so much for all your help. I really appreciate it — you took a huge weight off my shoulders.”

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